Help
New Customer Guide
MemoryPrints is a service brought to you by Cabinet UK Ltd that enables you to purchase photographic quality digital reproductions from collections owned by museums, art galleries, photographers, libraries and other institutions. Using this website you can place orders for prints, and these will be printed and despatched usually within 24 hours, however due to varying demand you should allow 4 working days for your order to be despatched.
If you visit the collection venue in person you may also be able to order prints via touch-screen terminals, and in some cases have your order printed on a local printer to take away with you.
The MemoryPrints website is based in the United Kingdom but we ship to anywhere in the world. We use first class post for UK addresses and air mail for overseas orders up to 2kg in weight. FedEx International Priority shipping is available for orders over 2kg.
Any order for UK delivery valued at more than GBP30.00 is sent by Royal Mail Recorded Delivery and so will require a signature upon receipt. If your order weighs over 2kg then it will be sent by overnight courier. You should specify a delivery address where someone can sign for the items.
Current shipping costs
First Class post to UK - £2.00
Next-day courier to UK - £6.99
Air mail to Europe - £2.50
FedEx to Europe - £24.99
Air mail to Rest of World - £4.25
FedEx to Rest of World - £39.99
Yes. Your email address is used for two purposes. It acts as your Username when you log into the site, and it is used to send you confirmation of any orders you place.
Each collection is split up into a number of categories and these are clearly displayed on the home page. Click on a category to browse through the images it contains. Using the list of categories on the left of the page you can jump from one category to another at any time.
On the right side of the home page you may see a featured collection. Clicking on this will allow you to browse those pictures that the collection owner considers to be of special interest.
On the left near the top is a keyword search facility allowing you to quickly find images based on a particular word such as the artist's surname.
Yes, but you don't have to! Suppose you want to search on the name François but don't know how to type in a 'ç'. Don't worry, just enter the word as if the special characters had been replaced by their ordinary equivalents. In this example you'd enter 'Francois' and our search engine would take care of the rest.
In order to fulfil your order we need the billing address of your credit card, a delivery address, and an email address so we can send you emails relating to your order. To save you having to re-type these details every time you place an order we create an account for you the first time you register, and store these details on our secure server. When you return to the site you only need to enter your email address and password to retrieve these details. We don't store your credit card details.
Yes. You must have cookies enabled in your browser settings to use MemoryPrints.
The MemoryPrints site uses cookies to maintain "state". Put simply cookies are used so that the web server knows that you, as opposed to someone else on another computer, clicked on a particular link to request a particular page. This means that the server can serve up pages that contain the correct information for you, rather than for the other user who clicked the same link.
Suppose you had searched for images using the keyword "London" and another user had searched on "Paris". After viewing the first page of thumbnails you click the "Next" navigation button to see the next page of thumbnails. Without cookies the server wouldn't know that it was you who had clicked the link and to serve up the next page of London thumbnails rather than Paris thumbnails.
See the link at the bottom of each page of the site titled "MemoryPrints website terms and conditions of use, privacy policy and copyright © 2004, Cabinet UK Ltd"
See the link at the bottom of each page of the site titled "MemoryPrints website terms and conditions of use, privacy policy and copyright © 2004, Cabinet UK Ltd"
See the link at the bottom of each page of the site titled "MemoryPrints website terms and conditions of use, privacy policy and copyright © 2004, Cabinet UK Ltd"
Don't worry we can send you your password in an email. Go to the login screen and click the FORGOT YOUR PASSWORD? link. Enter your email address on the screen that appears and click on the SUBMIT button. Your password will be sent to you straight away.
Log in to your account and click on the EDIT BILLING ADDRESS or EDIT DELIVERY ADDRESS links that appear beside the addresses. Type the changes you require and save them by clicking the SUBMIT link. Changes will only affect future orders, not orders you've already placed.
Click on MY ACCOUNT and log in using your old email address and password and enter your new email address and/or password in the box titled ACCOUNT DETAILS. When entering your new email address, please make sure that the address is valid, as all correspondance will be sent to this address. Also, passwords must be at least 6 characters in length.
Yes. You can store as many delivery addresses as you like and then when you place an order simply choose the one you want to use from the drop-down menu.
From the MY ACCOUNT or CHECKOUT pages you can add another delivery address by clicking on the ADD NEW DELIVERY ADDRESS link to the right of the currently displayed address. This will take you to a blank delivery address form. The first item in this form is a nickname used to identify this address, and it is this nickname that appears in the drop-down menu of delivery addresses.
When you are done entering the address click the SUBMIT button to save it.
Log in to your account and choose the delivery address you want to edit from the drop-down menu. Underneath the delivery address you will see a link titled EDIT DELIVERY ADDRESS. Click this to edit the displayed address and click the SUBMIT button to save the changes when you're done.
When you log-in to Your Account you will see a box titled Order History and this will list all the orders you've placed through this site. The most recent order will be at the top of the list and the date and time when each order was placed is displayed.
Clicking on an order from this list will display the details of that order.
On the Choose a Product screen you will see the image you selected superimposed on the image-based products that are available to purchase - some collections only offer prints but you may see other products such as t-shirts or mugs. Alongside each product is information including the selected product size (usually the largest available) and the price of that product. Using the drop-down menus beside each product select the options and the quantity that you want to order. As you change the options or quantity of products the price will change to suit. Once you are happy with the options and price click on the adjacent ADD TO BASKET link.
On the bottom left hand corner of the page is a Shopping Basket tab which shows the total cost of the images you've added to your shopping basket (not including shipping).
Click on one of the VIEW BASKET links to display your basket. To remove an item click the REMOVE ITEM link. When the page re-loads your basket will have been updated.
Currently this site accepts the following card types: Visa, Mastercard, Switch, Solo and Delta.
The MemoryPrints website is based in the United Kingdom but we ship to anywhere in the world. We use first class post for UK addresses and air mail for overseas orders up to 2kg in weight. FedEx International Priority shipping is available for orders over 2kg.
Any order for UK delivery valued at more than GBP30.00 is sent by Royal Mail Recorded Delivery and so will require a signature upon receipt. If your order weighs over 2kg then it will be sent by overnight courier. You should specify a delivery address where someone can sign for the items.
Current shipping costs
First Class post to UK - £2.00
Next-day courier to UK - £6.99
Air mail to Europe - £2.50
FedEx to Europe - £24.99
Air mail to Rest of World - £4.25
FedEx to Rest of World - £39.99
When you place an order you will be sent a confirmation email. This email is usually sent straight away and will arrive in your In Box the next time you check your mail. In addition the order will be added to your Order History which can be viewed by going to YOUR ACCOUNT. Here you will see a list of all the orders you've placed showing the Order Number, Order Date and Time and the Current Status of each order.
Orders that have just been placed will appear with a status of "Placed". Once the order has been sent to the lab for printing its status will change to "In Lab", and when the order has been printed and despatched from the lab its status will change to "Despatched".
Should you need to contact Customer Services regarding a particular order please quote the Order Number which is displayed here and also in the confirmation email you will have been sent.
To help make sure your purchase is secure we ask you to input the security number printed on your credit or debit card. All cards carry these numbers. Please enter the final 3 digits printed on the signature strip on the back.
This site uses the Protx payment system
The Protx payment system uses a combination of established and innovative
techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
Transaction Security
The transfer of the less sensitive transaction details from our site to
Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and Protx is encrypted to the
maximum strength supported by the customer's browser. The customer is also
protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Data Storage
All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and Mastercard.
The original images available from this collection come in all shapes and sizes. When you choose a particular print size, say 10" x 8" (254mm x 203mm), the original image will be scaled to fit within a 10" x 8" (254mm x 203mm) print without cropping or otherwise distorting the picture. This gives you the most faithful reproduction but it means that different pictures will have different amounts of border or white space around the edges.
This effect is shown on the Choose a Product screen which gives an accurate portrayal of how the image will fit on different print sizes. You may decide to choose a particular print size because the image selected fits well at that size.
Because MemoryPrints uses the latest print-on-demand digital technology all the images you see on this site are always available at the sizes displayed on the Choose a Product screen. It is possible that some images may not be available at the normal range of print sizes (for example if the original is very small it may not be possible to produce a high quality reproduction at a large size). Where this is the case the available sizes will be displayed on the Choose a Product screen.
If for some unforeseen reason a particular order cannot be fulfilled you will be contacted by Customer Services and a full refund issued.
When you log into YOUR ACCOUNT you will see a section title ORDER HISTORY and the order listed at the top of this list will be the last order you placed. Next to this order will be the ORDER STATUS. There are various States your order passes through and the following explains the Status messages that are displayed.
Order Status
Placed - Your order has been paid for and received by MemoryPrints
In Lab - Your order has been downloaded to the lab that will print it
Despatched - Your order has been printed and despatched by the lab
When your order has been printed and despatched from the lab you will be sent an email confirming that this has happened.
Orders are downloaded to the lab for printing every hour (during normal working hours). Once in the lab orders are normally printed and despatched within 1 business day, however due to varying demand you should allow 4 working days for your order to be despatched. You will be sent an email informing you when your order has been despatched.
Orders for delivery to the UK are sent by first class post and will normally arrive on the next working day after despatch.
Orders for delivery to other countries are sent by air mail and can normally be expected to arrive within 7 days. However we ask that you allow 14 days from despatch before contacting Customer Services.
MemoryPrints is a London based service that specialises in printing images on-demand. We provide a service to collections and as such have no specific knowledge about the images themselves. If you have any questions regarding the service or your order please contact our Customer Service Department via:
From UK: FreePhone 0800-085 3440
Outside UK: +44 20-7253 9912
e-mail support@memoryprints.com
NB please quote www.vandaprints.com
The Call Centre opening hours are:
10:00 - 18:00 GMT Monday-Friday
Closed Saturday, Sunday and Public Holidays
If after contacting Customer Services you need to return prints, please send them to the address below:
MemoryPrints Returns
Cabinet UK Ltd
4-6 Nile Street
London N1 7RF
United Kingdom